Warranty Policy

Thank you for choosing products from Henrich Electronics Inc. Please read User Manual and Terms of Warranty shipped with the products:

• For all products that comply with Terms of Warranty, Henrich's maintenance system offers free warranty services

 In the event of a failure, please contact our service hotline at 312-212-3883. Our service hours are from 9:00A.M to 5:00P.M Monday through Friday (EST). Any products to be returned for service must have the information card,shipped with the product, completed and returned along with the product to Henrich Electronics, Inc./81 Monticello Lane/Storrs, CT 06268/United States. Your product(s) will be serviced and returned to you in a timely manner.

• Warranty does not apply under the following circumstances:
   (1). Failure resulting from human error as dismantling equipment and refitting without permission.
   (2). Failure is caused by environmental conditions that do not meet the product capability.
   (3). Failure or damage caused by natural disasters (Fire, earthquake, etc)
   (4). Failure or damage caused by misuse, incorrect installation or debugging of the product.

• Henrich reserves the right to the above explanation. Please contact us for more details.

Warranty Periods
  Product Category   Product Line   Warranty Period
  Industrial Ethernet Solutions   Rackmount Ethernet Switches   3 years
  DIN-Rail Ethernet Switches
  Industrial PoE Switches
  IEC61850-3 Ethernet Switches
  Media Converters