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Customer Service
Warranty
All Henrich's products have a FIVE YEAR warrany. Products that are damaged or modified are not covered by. Products of other manufacturers sold by Henrich may be subject to their warranties.
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Technical FAQs
Question:Relay warning does not work when an event is triggered?
Question Type:Other
Description:
I have an HES Switch and want to use the relay function. I have enabled the “Power Input Failure” function and tried to trigger an event. However, the relay does not work when the HES switch is powered off. Why does the relay remain inactive after an event is triggered?
Solutions:
1、The Auto Relay Warning function warns by relay output when user-configured events take place.
2、When a user-configured event is triggered, the relay forms an open circuit. If a user-configured
event does not occur, the fault circuit remains closed.
3、Relay status User-configured event
Open when a user-configured event is triggered
Close when user-configured events do not occur
4、The "Override Relay 1 Warning Settings" option is to disable the relay warning settings temporarily.
Releasing the relay output will allow administrators to fix any problems with the warning conditions.
In most cases, you will not have to select this option.
5、For detailed information, refer to the “Auto Warning” section of the user's manual.
Question Type:Other
Description:
I have an HES Switch and want to use the relay function. I have enabled the “Power Input Failure” function and tried to trigger an event. However, the relay does not work when the HES switch is powered off. Why does the relay remain inactive after an event is triggered?
Solutions:
1、The Auto Relay Warning function warns by relay output when user-configured events take place.
2、When a user-configured event is triggered, the relay forms an open circuit. If a user-configured
event does not occur, the fault circuit remains closed.
3、Relay status User-configured event
Open when a user-configured event is triggered
Close when user-configured events do not occur
4、The "Override Relay 1 Warning Settings" option is to disable the relay warning settings temporarily.
Releasing the relay output will allow administrators to fix any problems with the warning conditions.
In most cases, you will not have to select this option.
5、For detailed information, refer to the “Auto Warning” section of the user's manual.